Questions owners ask before they buy

One question per page, with a short answer first. If yours isn't here, the full list is on the questions and answers page, or ask on the 20 minute call.

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Three numbers every owner should know

7x

Get back to a new inquiry within an hour, and you're 7 times as likely to talk business.

Harvard Business Review timed how fast companies answered web inquiries. The ones that tried within an hour were nearly 7 times as likely to reach the person who decides as the ones that waited one more hour.

Missed call text back answers in seconds, even when you're busy on a job.

Harvard Business Review, 2011
5 to 9%

One more star on Yelp meant 5 to 9% more revenue.

A Harvard Business School study of independent restaurants in Seattle linked each extra star to 5 to 9% more revenue.

Every customer gets your review link, so more of the happy ones actually leave a review.

Harvard Business School working paper, Michael Luca
46.1%

People judge your business by how your website looks.

In a Stanford study, the look of a site came up in 46.1% of people's comments about whether to trust it. Nothing else came up more.

We build you a site that looks like an established local business.

Stanford Persuasive Technology Lab, 2002

See every number and its source