Will customers know the text is automated?
Yes, when it is. The first text after a missed call goes out on its own, from your business number. If you turn on AI replies, the assistant answers the customer's texts and says it is an automated assistant. You can take over any conversation, and with AI replies off, you answer every text yourself.
The detail
The first text says something like "Sorry I missed your call. What can I help you with?" During the day it says you're with a customer and will get back to them soon. After closing it says you're closed for the day and will reply first thing.
With AI replies on, the assistant's first message opens with "Automated assistant here." If a customer asks whether they're talking to a person, it tells them the truth. Some states, Maine and Utah among them, require exactly that.
A caller who rings three times in five minutes gets one text.
Anyone can reply STOP and the texts from your number stop. HELP gets them our contact details.
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Three numbers every owner should know
Get back to a new inquiry within an hour, and you're 7 times as likely to talk business.
Harvard Business Review timed how fast companies answered web inquiries. The ones that tried within an hour were nearly 7 times as likely to reach the person who decides as the ones that waited one more hour.
Missed call text back answers in seconds, even when you're busy on a job.
Harvard Business Review, 2011One more star on Yelp meant 5 to 9% more revenue.
A Harvard Business School study of independent restaurants in Seattle linked each extra star to 5 to 9% more revenue.
Every customer gets your review link, so more of the happy ones actually leave a review.
Harvard Business School working paper, Michael LucaPeople judge your business by how your website looks.
In a Stanford study, the look of a site came up in 46.1% of people's comments about whether to trust it. Nothing else came up more.
We build you a site that looks like an established local business.
Stanford Persuasive Technology Lab, 2002